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  February 6, 2012  
CommunityRxWorks in ActionMixed Animal Clinics      
In Clinics Like Yours Minimize

Shared ownership Minimize

In the equine industry, horses are often owned by several different clients that all need to be billed for their share of the veterinary work. And it is no good sending these bills to the address where the horse is located as the owners are normally not there.

The ownership button in the bottom right of the patient screen allows you to define who the owners of the horse are and their different ownership percentages. Rxworks will automatically create the bills for each owner according to their ownership share saving you hours of work. On a change of ownership, any outstanding liability of the old owners remains with those clients and any new charges are allocated to the new ownership from the date the change took place.

The location button on the patient screen allows you to specify the location of the patient with directions and how to get there for the ambulatory veterinarian.


Mixed Animal Clinics Minimize

Every veterinary practice has workflow activities in common, others that are unique to their specialty. For example, Small Animal practices will always plan their workflow and activities toward the need of the small animal business; Likewise Large Animal practices. 

What about the mixed practice?  Here a blending of needs for small and large animals must be catered for; different workflows need to be addressed and you may require several invoicing options.  With many years working across small, large and mixed practices, RxWorks has the experience in all of these, and as a result can cater for the needs of a mixed practice very well.

  • Standards of care – species-specific processes which provide for efficient billing, minimum missed charges and improved standards of care.
  • Accurate, efficient and timely billing for all clients. RxWorks also allows for multiple account types , so  farm accounts, equine clients and small animal clients can each have their different payment terms.
  • Comprehensive client communication tools via reminders, email, text messaging and data mining for marketing purposes.
  • Flexible fees, for example the ability to filter fees by species and species type (i.e small, large, equine), The ability to manage fees for both individual and bulk item sales (item quantity break).
  • Productivity reports give you the ability to monitor exisiting and new staff, the discounts they give to clients and general performance.
  • Efficient recording of treatments and medical notes in the field.
  • Task management to enable all staff to see who is where and when, create specific lists for such items as loaned equipment, clients to see when next in the area etc. Here's a set of clipboards we set up for an equine clinic
  • Inventory management across all locations, multiple parts of the clinic, the car, fridge etc.
  • Management of the contribution of different species.
  • Custom screen design per species.
  • Multiple patient names to manage equine patients.
  • Manage special contract agreements on fees & medication groups.
  • Fully itemised tax invoices, with the ability to give settlement discounts and apply syndication fees.
  • Cost center accounting.

See also the Small and Large Animal pages for other feature which will be useful for your practice.

 

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What Our Clients Say Minimize

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"Our practices have enjoyed a great relationship with Rxworks since we first began using the software.

As a mixed equine and companion animal practice we place heavy demands on the software to maintain our records and generate large account runs, especially during very busy equine stud seasons.

Its extensive reporting capabilities enable us to keep a close eye on practice performance while the reminder systems ensure timely and appropriate contact with clients, improving client retention.

The automatic polling and attachment of laboratory results to appropriate visit records makes management of the large number of emailed results which we receive a breeze for our office staff..."

Dr Graham Harradine, Harradine & Associates, Australia

 

"We are a seven vet, predominantly dairy and small animal, practice using two clinics 14km apart. In 2001 we upgraded from Maffra to Visual VetAid. We approached this with some trepidation due to the massive change in operating system and staff training required while still running a busy practice. Our fears were unfounded.
The RxWorks people, especially our implementer, Amanda provided excellent service and ongoing backup. The implementation went more smoothly than we could have imagined.
Our fees have increased noticeable now that we are using standard pricing and fees. Our inter-clinic communication has improved vastly and we are investigating better stock control using our RxWorks capabilities.
Overall RxWorks has provided our practice with a user friendly, practical and well backed up software package."


Craig Finlayson,  Allansford and Wollaston Veterinary Clinic – Australia, Victoria


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